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1. Listen and acknowledge
Have small sessions with team members on their interests and motivations, says Randeep Singh Sisodia, director – HR, Amway India. “Ask team members how they ‘feel’, especially in an emotionally charged situation,” he says.
2. Show you care
Wish team members on important dates, check on the health of their loved ones, ask them how their weekends went, but be genuine. It will gain the team’s trust, says Sisodia.
3. Cultivate self-control
Don’t shoot your mouth off, or act on impulse. Emotional resilience includes self-control, says Sudhir Dhar, head – HR, Motilal Oswal Financial ServicesBSE 0.00 %.
4. Use social influencing
Why should team members listen to you? “You should have social influencing skills to manage your team,” says Dhar. Take leadership courses that will help you gain acceptance and assert your authority.
5. Decipher body language
People often say more through body language than words. Practise the art of understanding what people mean through gestures, eye contact and so on. As an exercise, visualise yourself as a team member and figure out how he or she would respond to a particular question. Then actually ask the person the question and see how close you were to guessing the response, suggests Sisodia.